We accept the following credit cards: MasterCard, Visa, American Express, Diners Express, and Discover. We only capture payment once your order has been fulfilled. We also accept payment by PayPal, Google Pay, Shop Pay, and Apple Pay. If you decide to use any of these methods, you’ll be taken to an external website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We have a thirty day return policy, and aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just download the Shop Pay app and create an account with your email address for faster checkout and an inventory of your past orders.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at pathsandplaces@hotmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via pathsandplaces@hotmail.com. we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Orders can be modified up until they are processed. Unfortunately, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please contact us at pathsandplaces@hotmail.com as soon as possible after placing your order.
When will my order arrive?
Orders that require shipping within Canada or the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to most regions worldwide. We do not ship to Israel, Iran, Morocco, North Korea, or Puerto Rico.
For a full list of shipping locations, please see below.
Africa
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Central African Republic
- Chad
- Comoros
- Congo (Brazzaville)
- Congo (Kinshasa)
- Cote D'Ivoire
- Djibouti
- Egypt
- Equatorial Guinea
- Eritrea
- Eswatini
- Ethiopia
- Gabon
- Gambia
- Ghana
- Guinea
- Guinea-Bissau
- Kenya
- Lesotho
- Liberia
- Libya
- Madagascar
- Mali
- Malawi
- Mauritania
- Mauritius
- Mozambique
- Namibia
- Niger
- Nigeria
- Rwanda
- Sao Tome and Principe
- Senegal
- Seychelles
- Sierra Leone
- Somalia
- South Africa
- South Sudan
- Sudan
- Tanzania
- Togo
- Tunisia
- Uganda
- Western Sahara
- Zambia
- Zimbabwe
Americas
- Argentina
- Belize
- Bolivia
- Brazil
- Canada
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Honduras
- Mexico
- Nicaragua
- Panama
- Paraguay
- Peru
- United States
- Uruguay
- Venezuela
Asia
- Afghanistan
- Armenia
- Azerbaijan
- Bahrain
- Bangladesh
- Bhutan
- Brunei
- Cambodia
- China
- Georgia
- India
- Indonesia
- Iraq
- Japan
- Jordan
- Kazakhstan
- Kuwait
- Kyrgyzstan
- Laos
- Lebanon
- Macao
- Malaysia
- Maldives
- Mongolia
- Nepal
- Oman
- Pakistan
- Palestine
- Philippines
- Qatar
- Saudi Arabia
- Singapore
- South Korea
- Sri Lanka
- Taiwan
- Tajikistan
- Thailand
- Timor-Leste
- Turkiye
- Turkmenistan
- United Arab Emirates
- Uzbekistan
- Vietnam
- Yemen
Caribbean
- Anguilla
- Antigua and Barbuda
- Aruba
- Bahamas
- Barbados
- Bermuda
- Cayman Islands
- Curacao
- Dominica
- Dominican Republic
- French Guiana
- Grenada
- Guyana
- Haiti
- Jamaica
- Martinique
- Saint Helena
- St. Kitts and Nevis
- St. Lucia
- St. Martin
- St. Vincent and Grenadines
- Suriname
- Trinidad and Tobago
- Turks and Caicos
Europe
- Andorra
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark (including Greenland)
- Estonia
- Faroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hungary
- Iceland
- Ireland
- Isle of Man
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Russia
- Slovakia
- Slovenia
- Spain
- Sweden
-Switzerland
- United Kingdom
- Ukraine
- Vatican City
Oceania
- Australia
- Cook Islands
- Fiji
- French Polynesia
- Kiribati
- Nauru
- New Caledonia
- New Zealand
- Nuie
- Norfolk Island
- Papua New Guinea
- Samoa
- Solomon Islands
- Tokelau
- Tonga
- Tuvalu
- Vanuatu
How much is shipping?
Shipping costs vary by location and your choice of shipping method. Please refer to the following delivery cost table to check the postage fees for different destination countries. If your order value is more than $65, we provide free shipping nationwide.
Canada Wide
Standard Shipping: $4.99 (3-10 business days)
Express Shipping: $9.99 (2-4 business days)
Priority Shipping: $14.99 (1-2 business days)
Tracking numbers are provided.
US Shipping
Standard Shipping: $9.99 (5-8 business days)
Expedited Shipping: $14.99 (4-7 business days)
Express Shipping: $24.99 (2-4 business days)
Mexico Shipping
Standard Shipping: $9.99 (6-12 business days)
Express Shipping: $15.99 (5-8 business days)
Tracked Package: $19.99 (6-10 business days)
All Other Destinations
Standard International: $9.99 (5-12 business days)
Express International: $19.99 (5-8 business days)
Tracked Package: $24.99 (5-10 business days)
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
How do I return an item?
Please contact our customer service team via pathsandplaces@hotmail.com. Provided the return is within the 30-day return period and meets our return criteria, we will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. Once the return has been processed, your payment will be refunded and an invoice will be sent to you via email.
Alternatively, you can submit a return request from your customer account by using this link. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
In the event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via pathsandplaces@hotmail.com with the details. We’ll respond within 24 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.